FAQ

I work at two offices:

I also provide virtual therapy on HIPAA-approved, safe, and secure telehealth platforms.

You can schedule an appointment by calling me at (954) 245-0098 or emailing me at milan.mitrovic@nscounselingandtherapy.com. If I don’t pick up the phone, I am in a session with another client. Please leave your message, and I will get back to you within 24 hours.

Life happens, and sometimes appointments have to be canceled by either side. If you need to cancel, please call me at (954) 245-0098 or email milan.mitrovic@nscounselingandtherapy.com. Please notify me of the cancellation at least 24 hours in advance. Late cancellations may incur a cancellation fee equal to the cost of the session.

Yes, I do take some insurance plans. We can discuss this overly complex matter in our consultation call. However, suppose I don’t take your insurance, and you think I fit you. In that case, I accept cash payments or can provide services as an out-of-network provider.

As an out-of-network provider, I will provide documents you can submit to your insurance carrier to get partly reimbursed for your expenses. Multiple insurance carriers allow out-of-network reimbursement. However, I suggest you always check with your insurance provider if this option is available.

The type of involvement depends on you, your preferences, your location, and your availability. However, working face-to-face with high-conflict couples, children, and youth is more conducive to building rapport and yielding results.

When working with clients online, I typically (if possible, given the circumstances) arrange for at least one in-person session. Seeing a client in person helps me bond, build trust, and gain insight that is a bit harder to get in a virtual meeting.

Attending psychotherapy can be beneficial. As a result of the work done in the psychotherapy room, clients may experience relief, reduction of the feeling of distress, improvement of the symptoms that brought them to therapy, find a solution for a particular problem, and generally having a better quality of life.

However, positive outcomes are not guaranteed, and reaching your goals depends on commitment, motivation, and engagement. As they say: “For your dreams to work, you need to work.”

The goals of your treatment will be yours and not mine (a little different from the traditional therapeutic approach, in which the therapists decide the goals of therapy). I will help you define your goals to be SMART (specific, measurable, achievable, relevant, and time-bound) which will assist us in assessing your progress.

I come across as friendly, warm, and personable. But our relationship will always be courteous and professional, with proper boundaries in place (sorry, we can’t be friends on Facebook).

I will hold space for you to get in touch, process, and express your deepest feelings, no matter how difficult or unsettling. They call psychotherapy “talk therapy.” Yes, we will talk a lot and laugh, and there will be tears (tissue is on the house).

I will hear your voice, listen to you, and validate you, so I will nod when you speak and ask you about your feelings. Still, I will also use humor or ask uncomfortable questions; sometimes, I will confront you, be direct, and expect you to do your “homework” (reading books and articles, doing practical activities, watching videos). The only thing I can promise is – you won’t be bored!

The client comes first! Therapy is about you wanting to become a better version of yourself and live a fuller, more prosperous, and happier life. You and I must work hard as partners and companions to achieve that.

My worldview and approach in therapy are systemic; we don’t live in a vacuum – the world around us affects our behavior and mental state just as much as our inner drives, memories, and early experiences. I must understand your world and how you interact with it to understand you. In other words, I look at the “big picture.”

I have a foreign accent, and my English is imperfect. I encourage my clients not to hesitate to ask for clarification. Remember, I am there for you.

Regarding my qualifications, I have a Bachelor’s degree in Psychology and a Master’s Degree in Couples and Family Therapy, with over 20 years of experience helping people.

For several years, I worked on a passenger ship. I traveled the world, working with a crew of very diverse backgrounds, making my approach to the human condition even more culturally sensitive.